Support
Prompt, precise ProLaw® answers.
When something in ProLaw® isn't working right — or you just need a quick answer — our team is here. No ticket queues, no scripted responses. Just experienced consultants who know the system inside and out.
What our support covers
Our support team handles everything from day-to-day ProLaw® questions to complex technical issues that require deep system knowledge. Whether it's a billing discrepancy, a report that isn't pulling the right data, or a database error that's blocking your workflow, we've seen it before and we know how to fix it.
We support all areas of ProLaw® — front office (matters, contacts, documents, dockets), back office (billing, accounting, trust, AP/AR), and the technical layer underneath (SQL Server, SSRS, system configuration).
How it works
Reach out by phone or email and you'll connect directly with a ProLaw® consultant — not a help desk or call center. We triage every request and get to work on it promptly. For more involved problems, we'll schedule a remote session and work through it with you in real time.
Our team brings decades of combined ProLaw® experience, which means less time diagnosing and more time solving. We don't just address symptoms — we find root causes so the same issues don't come back.
Why firms choose NextPro for ProLaw® support
The difference between generic software support and specialized ProLaw® support is night and day. Our consultants have worked with ProLaw® for years — many since the software's early days. That depth of experience translates into faster resolutions, better advice, and solutions that actually fit how your firm operates.
We also understand the urgency. When billing is due or month-end close is happening, you can't afford to wait days for a callback. That's why responsiveness is a core part of how we work.
Frequently asked questions
- What is included in ProLaw® support from NextPro?
- Our support covers all areas of ProLaw® — front office, back office, technical infrastructure, SQL, and SSRS reporting. We handle everything from quick how-to questions to complex troubleshooting and system issues.
- How quickly will I get a response when I contact support?
- We prioritize rapid response times. For urgent issues affecting your workflow, we expedite accordingly.
- Can you help with ProLaw® issues that Elite can't resolve?
- Yes. Many of our clients come to us after hitting dead ends with standard vendor support. Our team's deep, hands-on experience with ProLaw® allows us to diagnose and resolve complex issues that require specialized knowledge of the database, configurations, or customizations.
- Do you offer after-hours ProLaw® support?
- We primarily support clients during business hours (Monday–Friday). For critical issues such as upgrade support or system outages, we can arrange extended support on a case-by-case basis.
- What types of ProLaw® issues do you handle most often?
- Common requests include billing and accounting questions, report troubleshooting, database errors, system performance issues, configuration changes, and guidance on ProLaw® features and best practices.
Related articles
Troubleshooting ProLaw®: Clearing User Settings for a Fresh Start
When ProLaw® settings become corrupted causing empty search results, document assembly errors, or off-screen windows, here's how to reset them.
Fixing a Client Hard Cost Credit in ProLaw®
A common scenario: a hard cost credit results from voiding a check. Here's how to properly handle it across three different scenarios.
Need ProLaw® help right now?
Our team is standing by to help you resolve any ProLaw® issue — big or small.
Get in touch